These are the terms for Blue Ridge Front Desk, operated by Owen Kremer in Murphy, North Carolina. They're short on purpose — the same straight answers we give across a kitchen table. By signing up for the service, you agree to them.
What the service is
Blue Ridge Front Desk is after-hours and overflow phone answering plus lead capture for local service businesses. You get a dedicated business number wired to your line with conditional call forwarding: your phone still rings first, and the desk only steps in when you can't pick up. It answers around the clock, asks your intake questions — name, callback number, town, what the job is, how urgent — and the lead is in your hand seconds after the call (how it reaches you is set up together at install). Everything it captures also stacks up in your portal.
The desk runs on hard rules: it never quotes a price, never promises a date, and never claims to be human. Calls it answers are recorded and transcribed for lead capture and quality review — see the privacy policy.
It is not an emergency service. It can't call 911 for anyone and must not be used for emergency or medical dispatch.
The price, in writing
Rates locked for your first 6 months. Month to month after that — cancel any time.
- Connected voice-minutes are time the desk actually spends talking with a caller. Ringing and calls that never connect don't count against your 300.
- Minutes past 300 in a month are billed at 30¢ per minute.
- Rather not see overage? Buy prepaid minutes at 25¢ per minute, in 100-minute blocks, any time. Prepaid minutes are used up before any overage is billed.
- No other fees. If it isn't on this card, you don't pay it.
First month free — how it works
If the desk captures zero leads in your first month of live service, that month's $149 service fee is free — waived, or refunded if you've already paid it. A lead means a caller's name and callback number taken down for you. The month runs from your go-live date. This is the one guarantee in these terms, and it's meant to make the first month a no-risk trial: if it catches nothing, it costs you nothing for that month's service.
Six-month rate lock
The rates on the card above are locked for 6 months from your go-live date — they cannot go up during the lock. After the lock, service continues month to month at then-current rates, and we'll give you advance written notice before any rate changes. No long contract, ever.
Cancelling
Cancel any time, no cancellation fee, no questions that matter. Two steps:
- Dial *73 from your business phone. That turns off conditional call forwarding, so every call rings only your own phone again — instantly, without waiting on us.
- Send written notice — an email to owenkremer101@gmail.com is enough.
Service and billing end at the close of the billing period you cancel in. Your leads are yours: ask, and everything the desk captured for your business goes with you.
What we don't guarantee
The desk answers calls and captures leads. It cannot make your phone ring, and beyond the first-month guarantee above we make no promise of any particular number of calls, leads, bookings, jobs, or revenue. Whether a captured lead turns into paying work depends on your market, your pricing, and you. Reports we send are honest measurements, not commitments.
Your part
- Use the service only for a business you own or are authorized to represent, and only lawfully.
- Keep the business details the desk works from — services, service area, hours — accurate, and tell us when they change.
- You're responsible for your own phone line and carrier features (like conditional call forwarding) that connect your number to the desk.
- Don't point emergency, medical, or life-safety call traffic at the desk.
If something breaks
We work to keep the desk answering around the clock, and the line is monitored. It's built to fail safe: if the system ever goes down, calls fall straight through to your own phone, exactly as they did before you signed up. We're not responsible for outages in things we don't control — phone carriers, power, or your own internet and phone service.
Liability, plainly
Apart from the specific promises on this page, the service is provided as-is. To the extent the law allows, we're not liable for indirect or consequential damages — a missed call is not a lost job we owe you for — and our total liability for any claim is limited to the fees you actually paid us for the service in the billing period the problem occurred.
Governing law
These terms are governed by the laws of the State of North Carolina, and any dispute belongs in the state or federal courts located in North Carolina. Before it ever comes to that: call or email — nearly everything can be fixed with one conversation.
Changes & contact
If these terms change, the new version will be posted on this page with a new effective date, and we'll tell active clients in writing about any change that matters. Price terms never change during your rate lock.
Owen Kremer · Blue Ridge Front Desk · Murphy, North Carolina
Phone: (828) 541-9944
Email: owenkremer101@gmail.com