Blue Ridge Front Desk is a phone-answering and lead-capture service for local service businesses, built and run by Owen Kremer in Murphy, North Carolina. We collect only what's needed to answer calls and hand each business its leads. We never sell your information. The rest of this page says how it works, in plain English.
What we collect
- From business owners (our clients) — your name, business name, phone number, email, and what's needed to invoice you for the service.
- From callers to a client's line — when the desk answers a call on a business's behalf, it takes down the caller's name, callback number, town, and what the job is. Calls answered by the desk are recorded and transcribed so nothing gets lost and call quality can be reviewed. The assistant never claims to be a person.
- From the website and demo — if you try the browser demo or call the demo line, that conversation is processed the same way a real call would be, so you can see exactly what the service does. Beyond that: standard, non-identifying server logs from our hosting provider. We don't run advertising trackers.
How we use it
- To answer calls, capture each lead, and get it to the business the caller was trying to reach — that business owns its leads.
- To review call quality and keep the desk answering the way it should.
- To invoice clients and answer their questions.
That's it. We don't sell your information, we don't rent it, and we don't use it to run ads.
If you called a business we answer for
The desk answers on behalf of local businesses. What you tell it — your name, number, town, and the job — goes to that business, the one you called, so they can call you back. We process it as their service provider. Want something corrected or deleted? Contact the business you called, or contact us directly and we'll take care of it.
Text message (SMS) program terms
Blue Ridge Front Desk does not send marketing text messages. If and when SMS notifications are offered, the following program terms apply, and texts will only ever go to people who have expressly opted in:
Program: Blue Ridge Front Desk Notifications — service and account notifications related to the Blue Ridge Front Desk answering and lead-capture service (for example: appointment confirmations, service updates, and replies to your questions), sent only to clients and callers who have expressly opted in.
- Message frequency varies.
- Message and data rates may apply.
- Reply STOP at any time to cancel and opt out.
- Reply HELP for help, call (828) 541-9944, or email owenkremer101@gmail.com.
- Consent to receive text messages is never a condition of purchasing any service.
- Carriers are not liable for delayed or undelivered messages.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
Call recording
Calls answered by the desk are recorded and transcribed for lead capture and quality review. North Carolina permits recording with the consent of one party to the call. The assistant identifies itself as an assistant when asked — it never pretends to be human.
Keeping & deleting your information
We keep client records for as long as we're doing business together and as tax records require. Call recordings and transcripts are kept only as long as the client's account needs them. Want something you gave us corrected or deleted? Email or call us and we'll take care of it.
This service is built for businesses and isn't directed at children under 13, and we don't knowingly collect information from them.
Contact
Owen Kremer · Blue Ridge Front Desk · Murphy, North Carolina
Phone: (828) 541-9944
Email: owenkremer101@gmail.com
If this policy changes, the new version will be posted on this page with a new effective date.